About Us

Established in 2004 by Lynda Willis, Customer Sense Training and Consultancy supports businesses across the British Isles with their marketing, management and customer service.  Today the Northern Ireland based business has a network of experienced chartered marketers, trainers and freelance consultants on its books providing expertise in marketing planning, marketing communications, customer service, management and much more.

Meet the Customer Sense Team

We are a team of dedicated professionals, ready to help your business to grow by providing Customer Service Training, Marketing Training, Management Training, Marketing Consultancy and Management Consultancy.

Lynda Willis

Lynda Willis

FCIM Chartered Marketer and Customer Service Specialist

Top Skills: Customer Service Training, Digital Marketing, Business Mentoring, Marketing Education

Sectors: Tourism, Housing, Health, Transport

Heather Major

Heather Major

Business Mentor and Marketing Consultant

Top skills: Mentoring, Tender Writing, Project Management, Mystery Shopping, Customer Service

Sectors: Tourism, Retail, Community, Agriculture

Jane Adrain

Jane Adrain

Chartered Marketer

Top skills: Marketing strategy, mentoring, marketing training

Sectors: Agriculture, Small business, Charities

Jean Haworth

Jean Haworth

People Development Consultant

Top Skills: Management Training, Management Consultancy, Customer Service Training

Sectors: Retail, Tourism, Community