The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status. WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI. The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.
A WorldHost Recognised Business
WorldHost Recognised Business Status is awarded to businesses that have trained 50% or more of their frontline staff using WorldHost training programmes and signed a commitment to delivering excellent customer service. The Holiday Inn Express, who have been training their staff on this programme over the last three years, have 90 bedrooms and are situated beside the busy Junction One outlet shopping complex in Antrim.
Gerry Brown, Director of Operations from People 1st, who visited the hotel recently to present their WorldHost Recognised Business award, said: “It is excellent news that the Holiday Inn Express in Antrim has embraced the WorldHost programme. WorldHost Recognised Business status is an official acknowledgement of the business’s investment to ensure that all their customers have a positive experience; receiving the attention and service they deserve from polite and courteous staff.”
Passionate about customer service standards
On receiving the recognition, Julie Stirling, Human Resources Manager at the Holiday Inn Express commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they will know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote the hotel as a friendly and welcoming destination to both our leisure and business customers.”
Tourism NI is rolling out the WorldHost programme in Northern Ireland in partnership with sector skills council, People 1st to help businesses gain a competitive edge and position Northern Ireland as a World Class Tourist Destination.
Local WorldHost trainer
Lynda Willis was the Aghalee-based licensed WorldHost trainer who trained the team from the Holiday Inn Express in Antrim. “It has been a pleasure to work with the team at the Holiday Inn Express in Antrim over the last three years. I’ve held a number of training courses there myself and have experienced their attention to detail as well as a genuine welcome. They really deserve this award and it is a tangible sign to their customers of their long-term commitment to excellence service.”