Have you ever been to a restaurant and you’ve come away saying that it was just ok? The surroundings may be lovely and the food was good but you just didn’t feel terribly positive about the experience. Perhaps it’s hard to put your finger on what was wrong.
About Lynda Willis
This author has yet to write their bio.Meanwhile lets just say that we are proud Lynda Willis contributed a whooping 13 entries.
Entries by Lynda Willis
Manning a trade stand can strike fear in the hearts of even the most confident employees. You may have worked in your organisation for many years and know all about your products and services but the thought of talking to random strangers and “selling” your products brings a chill to your bones. So where do […]
Representatives from the local tourism industry attended a WorldHost Food Ambassador Workshop at Daniel’s at Tweedies, sponsored by Antrim and Newtownabbey Borough Council and Tourism NI. Lynda Willis from Customer Sense Training delivered the course which was designed to provide insight into the rich food provenance in Northern Ireland and highlight all that is happening the growing […]
Customer service is all about how a business “serves” its customers – or let’s put it another way, customer service is how a business “looks after” its customers. When a customer decides to use a business, he or she is on a journey and every touchpoint is part of the overall customer experience and businesses […]
“Are you getting?” was how I was greeted in a fast food restaurant recently. It was accompanied by a scowl and it came after a three minute wait while I watched the disinterested employee put a few orders on to trays. Customer Service Experience FAIL! Was I a valued customer? Definitely not. Was I given a warm welcome? Definitely […]
It was just a typical day for me working as a freelance marketing consultant and trainer. I had a meeting in the morning and then had another meeting later in the day. It was pointless in returning home in the interim so it was a good excuse to have a coffee and catch up on […]
This has always been a hot potato at any of my customer service courses. Most people say they don’t but in reality, I think a lot of people have sneaky looks at their phones during their core working hours.
The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status. WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI. The programme offers delegates a comprehensive training toolkit that can be used […]
WorldHost NI is leading the way for customer service excellence across Northern Ireland, with Moira Guest House becoming the 500th WorldHost Recognised Businesses. This is an incredible achievement for the property as well as the entire WorldHost NI Community including the trainers, business proprietors and participants themselves. As the first business to attain the award […]
Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training. Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.
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