Entries by Lynda Willis

Floating your boat

Have you ever been to a restaurant and you’ve come away saying that it was just ok?  The surroundings may be lovely and the food was good but you just didn’t feel terribly positive about the experience.  Perhaps it’s hard to put your finger on what was wrong.

Top tips for manning a trade stand

Manning a trade stand can strike fear in the hearts of even the most confident employees.  You may have worked in your organisation for many years and know all about your products and services but the thought of talking to random strangers and “selling” your products brings a chill to your bones.  So where do […]

WorldHost Food Ambassador Workshop leaves a good taste in Antrim and Newtownabbey

Representatives from the local tourism industry attended a WorldHost Food Ambassador Workshop at Daniel’s at Tweedies, sponsored by Antrim and Newtownabbey Borough Council and Tourism NI. Lynda Willis from Customer Sense Training delivered the course which was designed to provide insight into the rich food provenance in Northern Ireland and highlight all that is happening the growing […]

What is Customer Service?

Customer service is all about how a business “serves”  its customers – or let’s put it another way, customer service is how a business “looks after” its customers.  When a customer decides to use a business, he or she is on a journey and every touchpoint is part of the overall customer experience and businesses […]

All aboard the Holiday Inn Express Antrim

The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status.  WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI.  The programme offers delegates a comprehensive training toolkit that can be used […]

Moira Guest House is Northern Ireland’s 500th WorldHost Business

WorldHost NI is leading the way for customer service excellence across Northern Ireland, with Moira Guest House becoming the 500th WorldHost Recognised Businesses. This is an incredible achievement for the property as well as the entire WorldHost NI Community including the trainers, business proprietors and participants themselves. As the first business to attain the award […]