Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Ambassador Workshops at the start of 2018, which are open to all customer facing businesses in Hillsborough. This programme will focus on customer service addressing visitor needs, giving a warm welcome as well as indepth information on the tourist attractions in Hillsborough village and the surrounding area. Read more
Craigavon-based business Flawless Beauty’s Pamper Parties are hosting their first Princess Ball and Tea Party at Brownlow House on Saturday 5th August. This is a wonderful opportunity for little princesses (and princes) to dress up for the afternoon, have afternoon tea and dance with the five princesses from Flawless Beauty. Plus the added bonus is that it takes place in Lurgan’s own castle, Brownlow House.
Representatives from the local tourism industry attended a WorldHost Food Ambassador Workshop at Daniel’s at Tweedies, sponsored by Antrim and Newtownabbey Borough Council and Tourism NI. Lynda Willis from Customer Sense Training delivered the course which was designed to provide insight into the rich food provenance in Northern Ireland and highlight all that is happening the growing food industry.
Have you ever heard the saying “By hook or by crook”? It actually traces back to 1170 when Henry II was searching for the Norman Lord Strongbow on County Waterford coastline. The village of “Crook” is on the Waterford Harbour estuary and there is a headland called “Hook” at the mouth of the estuary. Hook is the home of the Hook Lighthouse which is over 800 years old and is the oldest operational lighthouse in the world!
The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status. WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI. The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.
WorldHost NI is leading the way for customer service excellence across Northern Ireland, with Moira Guest House becoming the 500th WorldHost Recognised Businesses. This is an incredible achievement for the property as well as the entire WorldHost NI Community including the trainers, business proprietors and participants themselves.
As the first business to attain the award in Moira, Moira Guest House has certainly shown that it is prepared to go the extra mile in customer service, assisting guests to plan their visits in terms of airport collections, itinerary planning and weekend adventure packages. Dogs can now also be catered for by special arrangement.
Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training. Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.
Antrim hotel and restaurant staff met up with Viking warriors, damsels in distress and celebrity chefs at the Shane’s Castle Game Fair recently to find out more about how the event looks after its 25,000+ customers every year.
The representatives of the Holiday Inn Express, the Maldron Hotel and the Back Shed restaurant were completing the WorldHost Customer Service Programme, the international customer service programme which was developed in Canada in 1985 and now used in over 17 countries around the world.
Nine local Lisburn self catering accommodation businesses have become the latest organisations in Northern Ireland to be awarded the national WorldHost Recognised Business Status for their commitment to customer service.
Owners of Dunhill Cottage, Flatfield House and Clock Tower Self Catering, Heathfield Hall, Clenbelle B&B, the Coach House, Clintagh Cottage, Richmond Coaches, Good Cottages and Ballycanal Manor were presented with their WorldHost certificates at Good Cottages in Ballinderry on 8th May by Alderman Jim Dillon, Chairman of Lisburn City Council’s Economic Development Committee.
Also in attendance were Sammy Gamble, Department for Employment and Learning; Duncan McCausland and Seaneen McGrady from the Northern Ireland Tourist Board. The World Host Trainer is Lynda Willis from Customer Sense Training and Consultancy.
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Lurgan, Co Armagh,
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