Carnlough volunteers become WorldHost Ambassadors

The Mayor of Mid and East Antrim Councillor Lindsay Millar has congratulated Carnlough Heritage Hub volunteers for completing their WorldHost Ambassador Training. As part of the new £100, 000 Industrial Heritage Hub at Carnlough Town Hall, volunteers honed their skills in welcoming tourists and visitors to The Hub and the surrounding area by completing the […]

Glenarm retains WorldHost Destination Village Status

The stunning village of Glenarm has retained its prestigious WorldHost Destination status in recognition of the area’s spectacular beauty, excellent customer service and unbeatable visitor experience.

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A worldclass welcome for Hillsborough visitors

Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Ambassador Workshops at the start of 2018, which are open to all customer facing businesses in Hillsborough. This programme will focus on customer service addressing visitor needs, giving a warm welcome as well as indepth information on the tourist attractions in Hillsborough village and the surrounding area. Read more

Calling all princesses to a fairytale ball in Brownlow House

Craigavon-based business Flawless Beauty’s Pamper Parties are hosting their first Princess Ball and Tea Party at Brownlow House on Saturday 5th August.  This is a wonderful opportunity for little princesses (and princes) to dress up for the afternoon, have afternoon tea and dance with the five princesses from Flawless Beauty.  Plus the added bonus is that it takes place in Lurgan’s own castle, Brownlow House.

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WorldHost Food Ambassador Workshop leaves a good taste in Antrim and Newtownabbey

Representatives from the local tourism industry attended a WorldHost Food Ambassador Workshop at Daniel’s at Tweedies, sponsored by Antrim and Newtownabbey Borough Council and Tourism NI. Lynda Willis from Customer Sense Training delivered the course which was designed to provide insight into the rich food provenance in Northern Ireland and highlight all that is happening the growing food industry.

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By Hook or By Crook

Have you ever heard the saying “By hook or by crook”?  It actually traces back to 1170 when Henry II was searching for the Norman Lord Strongbow on County Waterford coastline.  The village of “Crook” is on the Waterford Harbour estuary and there is a headland called “Hook” at the mouth of the estuary.  Hook is the home of the Hook Lighthouse which is over 800 years old and is the oldest operational lighthouse in the world!

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All aboard the Holiday Inn Express Antrim

The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status.  WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI.  The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.

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Moira Guest House is Northern Ireland’s 500th WorldHost Business

WorldHost NI is leading the way for customer service excellence across Northern Ireland, with Moira Guest House becoming the 500th WorldHost Recognised Businesses. This is an incredible achievement for the property as well as the entire WorldHost NI Community including the trainers, business proprietors and participants themselves.

As the first business to attain the award in Moira, Moira Guest House has certainly shown that it is prepared to go the extra mile in customer service, assisting guests to plan their visits in terms of airport collections, itinerary planning and weekend adventure packages.  Dogs can now also be catered for by special arrangement.

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Newry businesses raise the bar on customer service standards

Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training.  Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.

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