Lisburn Council’s Sports Unit receive Customer Service Excellence Award
Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer service after achieving the Cabinet Office’s prestigious, Customer Service Excellence Award.
The award was presented in recognition of the Unit’s customer focused service and commitment to continuous improvement, following a formal three day assessment against extensive pre-set criteria. This included customer insights, organisation culture, information & access, delivery of service and timeliness & quality of service.
The accolade was obtained for Sport Service’s nine service areas, making it the largest Local Authority Unit in Northern Ireland to achieve the award. Facilities and services encompassed within the Unit include Lagan Valley LeisurePlex, Dundonald International Ice Bowl, Lough Moss Leisure Centre, Castlereagh Hills Golf Course, Aberdelghy Golf Course, Glenmore Activity Centre, Grove Activity Centre, Kilmakee Activity Centre and Sports Development.
Putting the customer at the heart of service provision
Speaking about the success, Chairman of the Council’s Leisure & Community Development Committee, Alderman Paul Porter said, “The Sports Services Unit takes great pride in putting the customer at the heart of their service provision therefore I am delighted that the hard work of the staff has been formally recognised through the achievement of the Customer Service Excellence Award.
“It is also a great honour to be the largest Local Authority Unit in Northern Ireland to achieve this award, which is testimony to the Council’s commitment to drive customer focused change and ensure our service is efficient, effective, equitable and empowering for all.
“The fact our Sports Service Unit attracts just under 1.7 million visitors per year and offers a diverse range of programmes and activities for all ages makes this achievement even more significant, particularly as it highlights to customers that they can be assured of the same excellent standard of service no matter what Sports Services facility they visit.