What is Customer Service Excellence?
Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change. The standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
The standard is aimed at all organisations, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the public, commercial or third sectors where business need to consistently review their approach and ensure it is truly focused around their customers.