Nine local Lisburn self catering accommodation businesses have become the latest organisations in Northern Ireland to be awarded the national WorldHost Recognised Business Status for their commitment to customer service.
Owners of Dunhill Cottage, Flatfield House and Clock Tower Self Catering, Heathfield Hall, Clenbelle B&B, the Coach House, Clintagh Cottage, Richmond Coaches, Good Cottages and Ballycanal Manor were presented with their WorldHost certificates at Good Cottages in Ballinderry on 8th May by Alderman Jim Dillon, Chairman of Lisburn City Council’s Economic Development Committee.
Also in attendance were Sammy Gamble, Department for Employment and Learning; Duncan McCausland and Seaneen McGrady from the Northern Ireland Tourist Board. The World Host Trainer is Lynda Willis from Customer Sense Training and Consultancy.
Committed to excellent customer service
WorldHost Recognised Business Status is awarded to businesses that have trained 50% or more of their front line staff through the WorldHost Customer Service training programme and who have signed a commitment to delivering excellent customer service.
The Chairman of the Council’s Economic Development Committee, Alderman Jim Dillon, said: “I wish to offer my warmest congratulations to these organisations on receiving this accreditation. With customer expectations of a high standard of service, local businesses need to ensure the services that they provide not only meet but surpass expectations.
“I have no doubt that customer satisfaction is right on the top of each businesses’ agenda in the tourism and business industry. In such a competitive industry I am keen to see Lisburn based businesses seize every opportunity possible to enhance their customer service offer which is so very important” he concluded.
DEL funding for training
Sammy Gamble from the Department for Employment and Learning added
“I welcome that these businesses in the Lisburn area are taking the opportunity to avail of the internationally recognised Worldhost Customer Service programme which DEL funds. WorldHost has clearly demonstrated how Government is working together through successful collaborative partnerships to ensure support is available for business to deliver excellent customer service. With nearly 6000 employees already successfully trained, it is clear that this programme delivers for employers and we look forward to continuing participation in the Lisburn area.”
The WorldHost programme is being rolled out in Northern Ireland by the Northern Ireland Tourist Board in partnership with the Sector Skills Council, People 1st, and the Department for Employment and Learning in order to help businesses gain a competitive edge and position Northern Ireland as a world-class tourist destination.
Businesses in the retail, hospitality, passenger transport, travel and tourism industries that employ fewer than 250 employees may be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training.
Future WorldHost courses are planned for the Lisburn area on 17th/24th June and 8th/15th October 2013.