Antrim hotel and restaurant staff met up with Viking warriors, damsels in distress and celebrity chefs at the Shane’s Castle Game Fair recently to find out more about how the event looks after its 25,000+ customers every year.
The representatives of the Holiday Inn Express, the Maldron Hotel and the Back Shed restaurant were completing the WorldHost Customer Service Programme, the international customer service programme which was developed in Canada in 1985 and now used in over 17 countries around the world.
Customer Service Basics
“WorldHost ticked all the right boxes for us,” explained Ulick O’Donnell, the owner of the Back Shed restaurant on Antrim’s Bridge Street, “It reminded us about the basics of customer service such as giving a warm welcome, remembering customer names and answering the telephone.”
The two day WorldHost programme combines learning about customer service in the training room as well as going out and about to experience customer service firsthand in local tourist attractions. The group also visited Randalstown’s World of Owls and Antrim Castle Gardens. The Northern Ireland Tourist Board, the Department of Employment and Learning and training company People 1st are the driving forces behind this initiative.
Increased awareness of Game Fair in local hotels and restaurants
“We were delighted to welcome the WorldHost group,” said Albert Titterington, the Game Fair organiser. “They were able to get a taster of the event which meant that they were able to recommend it to their customers.”
Lynda Willis from Aghalee based Customer Sense Training and Consultancy was the trainer who delivered the programme. Future courses are planned for Antrim on 24th September and 1st October. For more information, please call 07773 423675.