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Carnlough volunteers become WorldHost Ambassadors

The Mayor of Mid and East Antrim Councillor Lindsay Millar has congratulated Carnlough Heritage Hub volunteers for completing their WorldHost Ambassador Training. As part of the new £100, 000 Industrial Heritage Hub at Carnlough Town Hall, volunteers honed their skills in welcoming tourists and visitors to The Hub and the surrounding area by completing the […]

Lisburn Council’s Sports Services Unit Achieves Customer Service Excellence Award

Lisburn Council’s Sports Unit receive Customer Service Excellence Award Lisburn & Castlereagh City Council’s Sports Services Unit has been recognised for its excellent standard of customer service after achieving the Cabinet Office’s prestigious, Customer Service Excellence Award.

Glenarm retains WorldHost Destination Village Status

The stunning village of Glenarm has retained its prestigious WorldHost Destination status in recognition of the area’s spectacular beauty, excellent customer service and unbeatable visitor experience.

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A worldclass welcome for Hillsborough visitors

Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Ambassador Workshops at the start of 2018, which are open to all customer facing businesses in Hillsborough. This programme will focus on customer service addressing visitor needs, giving a warm welcome as well as indepth information on the tourist attractions in Hillsborough village and the surrounding area. Read more

Digital customer service still has room for improvement

Digital customer service still has room for improvement With global brands like Amazon driving customer expectations higher and higher every year, how do other organisations match up to their high standards on their digital channels?  According to the 2017 “State of UK Digital Customer Experience” Report conducted by digital customer experience software provider Eptica, there […]

Floating your boat

Have you ever been to a restaurant and you’ve come away saying that it was just ok?  The surroundings may be lovely and the food was good but you just didn’t feel terribly positive about the experience.  Perhaps it’s hard to put your finger on what was wrong.

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By Hook or By Crook

Have you ever heard the saying “By hook or by crook”?  It actually traces back to 1170 when Henry II was searching for the Norman Lord Strongbow on County Waterford coastline.  The village of “Crook” is on the Waterford Harbour estuary and there is a headland called “Hook” at the mouth of the estuary.  Hook is the home of the Hook Lighthouse which is over 800 years old and is the oldest operational lighthouse in the world!

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Good customer service, a latte and a plug

It was just a typical day for me working as a freelance marketing consultant and trainer.  I had a meeting in the morning and then had another meeting later in the day.  It was pointless in returning home in the interim so it was a good excuse to have a coffee and catch up on a few emails.

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All aboard the Holiday Inn Express Antrim

The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status.  WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI.  The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.

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Newry businesses raise the bar on customer service standards

Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training.  Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.

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