Our Customer Service Skills course will give your staff the skills and knowledge to deliver excellent customer service that will give your business a great reputation.
We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – and that’s where we can help.
Through this interactive programme, we will get your staff to understand why their role has such an impact on your customers’ experience as well as learning vital communication and listening skills that will set them up for success.
Who should attend?
This training course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director. It’s also relevant to staff in non external customer-facing roles; many of our clients report that the training improves communications between work colleagues (ie internal customers) as well as staff involved in front-line customer service.
It is suitable for staff working in a variety of sectors including retail, housing, transport, community and tourism.
There is a maximum of 15 delegates on each course.