WorldHost Sales Powered by Service (half day)

Our WorldHost ‘Sales Powered by Service’ programme will transform your staff into effective sales professionals who not only listen to your customers’ needs, but maximise on them.

They’ll learn how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics.

The benefits

Our interactive programme teaches your staff crucial customer service skills that can lead to:

  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor
 

Who should attend?

The WorldHost Sales Powered by Service training course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director.

There is a maximum of 15 delegates on each course.

Course Content

Testimonials

  • The sales cycle
  • The steps in the selling process
  • The importance of good product knowledge and listening to customers’ needs
  • The impact of ‘moments of truth’ – looking at the business through the eyes of the customer
  • Handling objections in sales

This course was full of lots of information – some was common sense but it was so important to be reminded.

Anne CookeCherrybrook Self-Catering, Templepatrick

Even though there were a range of different businesses on the course, a range of relevant examples were included to cover all of them.

Lisa MaginnisCapita Managed IT Solutions