After a detailed briefing from Wilton Farrelly (Managing Director of Choice Services), the course content was developed. This included role plays, group activities and videos. To fully understand the challenges faced by the maintenance engineers, Lynda Willis spent a morning with an electrician and met a number of tenants.
All delegates completed their own workbook and the course culminated with a short test to ascertain that successful learning had taken place.
Each person attended two morning sessions – one in July 2017 and the other in August 2017. Course attendance certificates were produced too.