Back to work after COVID-19 lockdown

On 23 March 2020,  the COVID-19 pandemic was sweeping across the United Kingdom and the death toll was starting to climb.  That evening Boris Johnson, the British Prime Minister, addressed the nation and told us to “Stay at Home, Protect the NHS and Save Lives”.  And so, the coronavirus lockdown started and we all were […]

The End of a WorldHost Era

Every WorldHost course is different because the delegates are different each time. Yesterday’s WorldHost Ambassador Workshop was very different as it was the last time for me to deliver a course using the “old version” workbooks. Just like Brexit, WorldHost as we know it is changing to a new format as at midnight on Friday […]

123 Reg Team attend Customer Sense’s Exhibition Skills Webinars

When a company has staff at two locations, sometimes the most cost-effective and practical way to deliver training to all staff is by webinar. Earlier this month, we were approached by Camille Simpson , the Sales Manager of website hosting company 123 Reg to deliver Exhibition Stand Skills Training to two groups of sales staff, […]

Master The Skills Of Creating A Positive First Impression on an Exhibition Stand

You don’t get a second chance to form a first impression so you have to get it right the first time especially when you are on a trade stand for your business.  Potential customers form a first impression of you (and your business) within five seconds which is based on what they see, hear, touch […]

Carnlough volunteers become WorldHost Ambassadors

The Mayor of Mid and East Antrim Councillor Lindsay Millar has congratulated Carnlough Heritage Hub volunteers for completing their WorldHost Ambassador Training. As part of the new £100, 000 Industrial Heritage Hub at Carnlough Town Hall, volunteers honed their skills in welcoming tourists and visitors to The Hub and the surrounding area by completing the […]

You’re Hired – Interview Skills Training – 6 November 2018, Belfast

You’re Hired – Interview Skills Training Before applying for a job, it is important that you brush up on your interview skills.  The interview is often the final hurdle for job applicants to overcome. It doesn’t matter what qualifications you have, or how experienced you are, if you cannot impress the interviewers you won’t be […]

Glenarm retains WorldHost Destination Village Status

The stunning village of Glenarm has retained its prestigious WorldHost Destination status in recognition of the area’s spectacular beauty, excellent customer service and unbeatable visitor experience.

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A worldclass welcome for Hillsborough visitors

Lisburn & Castlereagh City Council, in conjunction with Tourism NI are running a series of WorldHost Ambassador Workshops at the start of 2018, which are open to all customer facing businesses in Hillsborough. This programme will focus on customer service addressing visitor needs, giving a warm welcome as well as indepth information on the tourist attractions in Hillsborough village and the surrounding area. Read more

Floating your boat

Have you ever been to a restaurant and you’ve come away saying that it was just ok?  The surroundings may be lovely and the food was good but you just didn’t feel terribly positive about the experience.  Perhaps it’s hard to put your finger on what was wrong.

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Seven top tips for manning a trade stand

Manning a trade stand can strike fear in the hearts of even the most confident employees.  You may have worked in your organisation for many years and know all about your products and services but the thought of talking to random strangers and “selling” your products brings a chill to your bones.  So where do you start? Read more