What our Customers have to say

Lynda Willis hosted a series of three webinars on delivering excellent customer service through social media. From the planning stages through to delivery, Lynda was professional, knowledgeable and well prepared. Lynda tailored the training sessions towards our company and our values, and it was clear how much research she had done to make the training relevant and engaging. The sessions and activities were enjoyable and interactive and promoted discussion and teamwork.

I couldn't have asked for a better mentor than Lynda Willis! She has been the most amazing support over the last few months in helping me bounce ideas within different areas of my business. She has put herself our by finding out information and making phone calls that I didn't know which direction to take. She has made connections for me with people I now call friends. So special to meet like-minded people in business to share ideas with and this wouldn't have happened only for Lynda! She has a genuine interest in you and your business and only wants the best for you.

Very professional, wealth of knowledge and willingness to help. Thinks outside the box and does everything possible to help the business.

Lynda Willis delivered an excellent on-line interactive training experience. Her knowledge on the subject was excellent and her ability to share this knowledge was 1st class. I would thoroughly recommend Customer Sense Training and Consultancy to anyone who needs some training. Try it you'll enjoy it.

Lynda did an excellent job facilitating a session on customer service and communication for our team. I highly recommend the services of Customer Sense to others.

The Customer Service Training was excellent from start to finish. She makes you feel welcome and brings the 'Fun' into it which was amazing. The training booklet was excellent - very informative and the layout of the booklet was remarkable. I would highly recommend Lynda to any business out there that requires employees to have this training or even needs refresher training. World Class Training

Lynda is without doubt one of the most incredible business women I have ever met. Her knowledge, passion and enthusiasm for what she does is inspiring. I personally learnt a lot from the World Host Course and this was down to Lynda herself. She provides an excellent, professional service for the World Host programme and I will continue to promote Lynda and her Customer service activities.

I have attended customer care courses in the past but this is by far the very best. Lynda Willis was excellent in encouraging class involvement. Feedback from my colleagues was good and I would highly recommend Customer Sense.

We had a great day's training and the time flew by, which is always testament to a worthwhile day. The content was excellent and I would recommend paying that little bit extra to have the training bespoke to the organisation. It ensured the full attention of the team, as they knew they could utilise their learning's back in the workplace.

I had the privilege to work with Lynda at Customer Sense Training & Consultancy recently. I needed support with driving traffic to a new website. Lynda has a wealth of knowledge, she is very informative, delivered everything required & more. Delighted with the results. Highly recommend!

Lynda Willis was as excellent trainer. All aspects of her delivery - content, presentation, slides, photos and booklets - were of a very high standard.It was also very evident that she had done a lot of research and preparation before creating this workshop. I would strongly recommend Lynda to any company.

Lynda delivered World Host training to my team and was an excellent trainer. We enjoyed the session very much and learned a great deal which we expect to be useful as we establish ourselves as a 'must see' visitor attraction

Lynda provided exceptional service to my business. She was thorough, professional, informed, knowledgeable, supportive and encouraging, patient and inspiring. She did more for my marketing profile in just a few weeks than I had done in years. I cannot recommend her service highly enough.

Lynda Willis was very helpful indeed, she is engaging and witty and she really connects with you and your business. She has loads of interesting and useful ideas which she explains simply and effectively how to make changes and improvements. I wholeheartedly recommend Lynda Willis as a mentor - her zest and enthusiasm shine through.