Staff training in customer service in Newry coffee shop

Deli Lites puts customers first

Deli Lites in Newry has become the latest organisation in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including front-line staff in hospitality, tourism and passenger transport for sporting and cultural events across the UK.

Committed to excellent customer service

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 60% of its staff trained to WorldHost standards, Deli Lites has officially become a WorldHost Recognised Business.

On receiving the recognition, Siobhan Reel, Director commented:“We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Newry as a friendly and welcoming tourist destination.”

WorldHost training gives businesses a competitive edge

The WorldHost programme is being rolled out in Northern Ireland by the Northern Ireland Tourist Board in partnership with sector skills council, People 1st, and the Department for Employment and Learning to help businesses gain a competitive edge and position Northern Ireland as a world-class tourist destination.

Northern Ireland businesses in the hospitality, passenger transport, travel and tourism industries that employ fewer than 250 employees may be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training. Lynda Willis from Customer Sense Training and Consultancy carried out the training for the staff from Deli-Lites.

The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost Recognition, the programme may be monitored through impromptu mystery shopper visits.

The next WorldHost Customer Service Programme takes place in Newry on 8th and 15th April. For more information, please call 07773 423675.


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