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Welcome to LinkedIn

Love it or hate it, Linkedin is the best social media platform to use f your business wants to connect with other businesses.  Some people may think it is not as exciting or entertaining as Facebook or Instagram but it’s an extremely important business development tool in the B2B marketplace and it is vital to engage on it regularly.

LinkedIn is a social media platform so you need to be sociable.

Just like all the social media platforms, your posts should not be all about “me, me, me”. Yes I get it that you want to use social media to drum up new business contacts but you also need to engage in conversations with other people on Linkedin ie to be sociable.  Like other people’s posts, comment on them and even share another person’s post too. When someone asks you for a recommendation, take a few minutes to write it – War and Peace is not required but even a few lines can make all the difference to someone.

Try applying the Pareto Rule to your Linkedin posts – 80% about others and 20% about yourself or your business.  

14 ideas for LinkedIn posts

  1. Products/services – pick one product/service per post and explain why people would want it.  Link to the equivalent product page on your website too.
  2. Blog posts from your website – some content is “evergreen” so it can be shared now even if you wrote it last year.
  3. Top Tips – you are an expert in your industry so what advice can you give to others.
  4. Case studies – perhaps these are already on your website but you could also write a short case study about a recent customer.
  5. Your staff – on a Company Page, you could include a mini biography about a member of staff.  Add some interesting details too eg about their dog, sporting interests or anything unique.
  6. Why is your business called what it is?  Is there an interesting back story that people would be interested in?
  7. Testimonials – have any of your happy customers written a glowing testimonial about your business?  Then share this will your LinkedIn followers too with a link to the customer’s Linkedin page too.
  8. National news – have you got an opinion or an angle on a national news story?  For example, Portadown’s Bann Mobility shared a story about Captain Tom Moore’s use of a rollator to walk 100 laps of his garden to raise millions for the NHS during the COVID-19 lockdown in  Spring 2020.  
  9. Special offers – perhaps you could have a special offer just for your Linkedin followers.
  10. Industry news – an article from your professional body eg from the Chartered Institute of Marketing.
  11. Attending events – state that you are planning to attend, at the event and after the event.  Tag the event organiser and speakers too.  
  12. Business news from your area – especially success stories. Congratulate the business on their good news.
  13. Celebrate achievements – a member of staff with long service, a significant birthday or the anniversary of the business opening up.
  14. A thank you – if another organisation has helped you recently to overcome a problem very quickly, it is good to publicly thank them for their support.

Top Tips for using Linkedin

All posts should have a visual – this could be a link from your website, a photograph, an infographic or a video.

Check that your basic profile is complete and update it regularly – both for the company and your own personal page.  Also make sure that you have a custom url for your personal profile eg https://www.linkedin.com/in/lyndawillis/

Use relevant hashtags with your posts.  LinkedIn even gives you suggestions for hashtags to use.

When you have posted on the company page, advise your colleagues so they can share it on their own personal pages too.

Write articles on your personal page – these are really mini blogs but they have a longer lifetime than a post as they are easier to locate.

To see some of our recent posts on Linkedin, please click the button below.

How Coronavirus has impacted a Digital Marketing Consultant in Northern Ireland

Digital marketing consultant meetings changed after Coronavirus

In the first six months of 2020, we have all experienced enormous changes in the way we live and work due to the coronavirus pandemic.  Kicking and screaming we have had to embrace the “new normal”. But are there any benefits to the new way of working for a digital marketing consultant?

I’ve been mentoring businesses since 2007 and I have to say that I always find it really enjoyable.  Over the years, I have had the pleasure of meeting many business owners from a very diverse range of organisations. From  drain cleaning companies, artists, cafes, hotels, photographers, florists, fitness instructors, gardeners, b&b owners and many many more.

How Coronavirus has impacted role of digital marketing consultant
How Coronavirus has impacted role of digital marketing consultant

What happened before Coronavirus?

Once a date and time had been agreed with the business, my day started with a drive to the business or a nearby coffee shop.  As I have been working with Mid and East Antrim Borough Council on their Amplify Business Support Programme over the last few years, I could be travelling to Larne, Carrickfergus or Ballymena to see a business. So I could spend an hour travelling from Aghalee while listening to  BBC Radio 2 and enjoying our beautiful County Antrim countryside.  (By the way, I also deliver mentoring for Armagh City Banbridge and Craigavon Borough Council as well as Lisburn City and Castlereagh Council.)

Talking is thirsty work so coffee and scones was how the digital marketing mentoring session usually started. Then the challenge was to log on to the wifi so we could have a look at how to help the business with marketing on digital channels.  After the meeting was over and action points agreed upon, I started to drive back home.  Of course there had to be another coffee shop stop to catch up on emails and missed calls as well as writing up my report.

Sometimes the meeting venues were lovely and cosy but other venues were absolutely freezing!  I have very fond memories of mentoring Brendan McKay at the Glensway Tavern in Martinstown (near Ballymena) and sitting at a cosy fire in the corner of the bar (pictured above).  Visiting the premises did allow you to get a very good understanding of the actual business and its products.  Plus sometimes I had the pleasure of chatting to customers too.

Working as a digital marketing consultant after the coronavirus peak

On 23 March 2020, Boris Johnson announced the start of the Coronavirus lockdown . With this announcement, the days of travelling to meet business owners ended and initially I thought it was the end of the mentoring work too. But I was pleasantly surprised in mid April to hear that the councils were introducing online mentoring with the businesses.  

The new normal for a mentor is now meeting the business owner by Zoom but does it actually work?

In a word, yes.  Although you can’t actually shake hands with the business owner, you can still have a very productive meeting by Zoom once they have got to grips with using the technology! As I am helping businesses with making changes to their WordPress websites, helping to set up events on Eventbrite, creating new backlinks  or writing targeted Facebook advertisements, it is very easy to show how to do these things by sharing my screen. 

Online Customer Service Training Courses

What are the pros and cons of digital marketing mentoring by Zoom?

The Pros

With good planning in advance of what you have to cover, time flies.  It is very easy to share information by sharing your screen with the business owner.

No time is spent ordering refreshments so more time is spent on discussing the business needs.

Extra people from the business can join the meeting as the need arises.

No diesel costs or no time spent in travelling to see the business owner.

Sometimes it can be hard to get good wifi at business locations or coffee shops.  It is very hard to demonstrate digital marketing without wifi so the wifi at home is usually good.

It is safer for both the mentor and the business owner as we are not in the same place.

The Cons

As you can’t actually see the business, meet personnel in the flesh, it is harder to get a grasp of  the real issues facing the business.

I have to make my own tea and toast!  But sometimes my husband will pop in with refreshments during the meeting.  

From time to time, I can get interrupted by other family members who forget that mum is on Zoom.

So what do business owners think about talking to a digital marketing consultant by Zoom?

For everyone, the Coronavirus pandemic has led to huge changes to the way in which businesses had previously received mentoring support.  Some business owners were very experienced in using Zoom.  But for others, it was a completely new world to them and they needed some help to get cameras and microphones sorted out. 

We asked two businesses for their thoughts and this is what they had to say.

Although I would probably prefer a face to face meeting, Lynda has more information at her fingerprints.  By sharing her screen, it is easy to see what is being discussed and to bounce ideas off the mentor.

Owner, D & J Drain Services

I found it very strange at the start but I have got used to it now.  It is easier talking to the mentor on a 1: 1 basis rather than in a larger group.

Business Development ManageR

Government guidelines during COVID-19 meant I could not receive business mentoring face to face. Lynda, however, mentored me via Zoom, providing amazing advice as well as sharing readily available resources with me. By pointing me in the right direction and spending time on research specific to my business growth, Customer Sense Training has magnified the online platform of my business. In addition, the sessions with Lynda were so enjoyable. 

Owner


If you would like to have some digital marketing mentoring for your business, please click the button below to send us a message.

Food and Drink Days of the Year 2020

At the start of another  New Year, many business owners and marketing managers are scratching their heads to come up with new interesting content for their social media channels.  One idea is to check out the various “Days of the Year” which are relevant to their business and then devise a quirky post based on […]

Digital customer service still has room for improvement

Digital customer service still has room for improvement With global brands like Amazon driving customer expectations higher and higher every year, how do other organisations match up to their high standards on their digital channels?  According to the 2017 “State of UK Digital Customer Experience” Report conducted by digital customer experience software provider Eptica, there […]