• Worldhost Northern Ireland, Customer Sense Training, Lynda Willis
  • Worldhost Northern Ireland, Customer Sense Training, Lynda Willis

Swing into action with Customer Service Training and Marketing Consultancy

What is the most important part of any business? You can have the best product, keenest prices, a brilliant shop and fantastic marketing but if you don’t have any customers you don’t have a business. The next question is “How do you keep these customers?” Quite simply, your staff have to deliver first class customer care otherwise your customers walk down the street and go to your competitors.

Customer Sense Training and Consultancy are specialists in WorldHost Customer Service Training and we can help you to provide consistently high levels of  customer care – and let’s face it face, it’s an area that we all need to constantly work on. We have trained over 2000 staff on the internationally recognised WorldHost customer service programme. This is not a programme which is “death by powerpoint”. Yes, there are slides but there are video clips, group activities as well as a comprehensive workbook.

With a team of experienced Chartered Marketers on board, we help businesses develop marketing plans which are cost-effective and easy to implement.  We look at both traditional offline methods as well as the full range of digital technologies available today.

Having a robust and practical marketing plan along with excellent skills in customer service on the ground, businesses can move forward in the fight to look after their existing customers and find new ones.

Latest blog posts

  • 7 stages in the customer journey where good customer service can be demonstrated

What is Customer Service?

July 14th, 2016|0 Comments

What is Customer Service? Customer service is all about how a business "serves"  its customers - or let's put it another way, customer service is how a business "looks after" its customers.  When a customer decides to use a business, [...]

  • Worldhost training for businesses across Northern Ireland

What is WorldHost?

April 20th, 2016|0 Comments

What is WorldHost? Some of the customer service training courses offered by Customer Sense Training come under the umbrella of WorldHost and we are often asked what WorldHost is all about. WorldHost is in fact an international customer service training [...]

  • Guidance on How to Improve the Customer Service Experience

The “Are you getting?” Customer Service Experience

December 5th, 2015|Comments Off on The “Are you getting?” Customer Service Experience

The "Are you getting?" Customer Service Experience “Are you getting?” was how I was greeted in a fast food restaurant recently.  It was accompanied by a scowl and it came after a three minute wait while I watched the disinterested [...]

What our clients say about us

Excellent course. Very informative and enjoyable.
Peter O’Hare, Omniplex Cinema, Newry
Lynda was a great trainer. She was very efficient and helpful as well as interested in our area.
Shirley Liggett, Canal Court Hotel, Newry
WorldHost has given me a greater insight into understanding and meeting the needs of existing and new customers. I have attended customer care courses in the past but this is by far the very best. Lynda was excellent in encouraging class involvement. Feedback from my colleagues was good and I would highly recommend WorldHost.
Robert Thompson, Belfast Bus Company
A good day of valuable training that reinforces the importance of customer service and the little adjustments that make a difference.
Andrew Kennedy, Tourism Development Manager, Lisburn City Council
I attended a course given by Lynda for two days in Newry This was an excellent course which i think every business should do Lynda delivered this to a varied group She made the course so interesting and with great variety and held all our attention for the two days She knew her students very well and pitched it accordingly I look forward to implementing some and many of her excellent suggestions.
Mairead White, The Mourne Lodge
Lynda provided our company with knowledge and understanding of the Roles and Principles of Customer Service through the World Host programme. Lynda is without doubt one of the most incredible business women I have ever met. Her knowledge, passion and enthusiasm for what she does is inspiring. I personally learnt a lot from the World Host Course and this was down to Lynda herself. She provides an excellent, professional service for the World Host programme and I will continue to promote Lynda and her Customer service activities.
Natasha Daryaie, Marketing Manager, The Fun House, Newry
Lynda has facilitated several courses for us on the Roles and Principles of Customer Service through the World Host programme. Lynda brought the topic alive and everyone from my business found the course really worthwhile – what is even better is that I can see people putting the principles into practice to deliver excellent customer service at all times. Lynda is very professional and I would be happy to recommend her.
Zara Duffy, Finance and Operations Director, Employers for Childcare Charitable Group