• Customer Service Training

    Providing first class customer service training for your staff to enhance your company’s reputation.

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  • Customer Service Excellence Assessment

    Does your organisation meet the highest customer standards?

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    Lisburn Council Staff CSE Award

  • Marketing Consultancy

    Down to earth practical help to add value to your business

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  • Job Search Skills

    Find your dream job by learning how to write a better CV and perform at interviews.

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  • Management Training

    Build a winning team with leadership training and team building workshops with Customer Sense

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Swing into action with Customer Sense Training and Consultancy

What is the most important part of any business? You can have the best product, keenest prices, a brilliant shop and fantastic marketing but if you don’t have any customers you don’t have a business. The next question is “How do you keep these customers?” Quite simply, your staff have to deliver first class customer care otherwise your customers walk down the street and go to your competitors.

Customer Service Training

We can help you to provide consistently high levels of  customer care – and let’s face it, customer service is an area that we all need to constantly work on. We have trained over 2,000 people on the internationally recognised WorldHost customer service programmes.

Marketing expertise

Our team of experienced Chartered Marketers can help your business develop a marketing plan which is both cost-effective and easy to implement.  We look at both traditional offline methods as well as the full range of digital technologies available today.

Latest news from the Customer Sense team

WorldHost Ambassadors on Causeway Coastal Route

Carnlough volunteers become WorldHost Ambassadors

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What others say about us

Robert Thompson

WorldHost has given me a greater insight into understanding and meeting the needs of existing and new customers. I have attended customer care courses in the past but this is by far the very best. Lynda was excellent in encouraging class involvement. Feedback from my colleagues was good and I would highly recommend WorldHost.

Robert ThompsonGeneral Manager, Belfast Bus Company
Zara Duffy

Lynda has facilitated several courses for us on the Roles and Principles of Customer Service through the World Host programme. Lynda brought the topic alive and everyone from my business found the course really worthwhile – what is even better is that I can see people putting the principles into practice to deliver excellent customer service at all times. Lynda is very professional and I would be happy to recommend her.

Zara DuffyFinance and Operations Director, Employers for Childcare Charitable Group
Mairead White

I attended a course given by Lynda for two days in Newry. This was an excellent course which i think every business should do Lynda delivered this to a varied group She made the course so interesting and with great variety and held all our attention for the two days She knew her students very well and pitched it accordingly I look forward to implementing some and many of her excellent suggestions.

Mairead WhiteThe Mourne Lodge
Natasha Daryaie

Lynda provided our company with knowledge and understanding of the Roles and Principles of Customer Service through the World Host programme. Lynda is without doubt one of the most incredible business women I have ever met. Her knowledge, passion and enthusiasm for what she does is inspiring. I personally learnt a lot from the World Host Course and this was down to Lynda herself. She provides an excellent, professional service for the World Host programme and I will continue to promote Lynda and her Customer service activities.

Natasha DaryaieMarketing Manager, The Funhouse, Newry
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