• Worldhost Northern Ireland, Customer Sense Training, Lynda Willis
  • Worldhost Northern Ireland, Customer Sense Training, Lynda Willis

Swing into action with Customer Service Training and Marketing Consultancy

What is the most important part of any business? You can have the best product, keenest prices, a brilliant shop and fantastic marketing but if you don’t have any customers you don’t have a business. The next question is “How do you keep these customers?” Quite simply, your staff have to deliver first class customer care otherwise your customers walk down the street and go to your competitors.

Customer Sense Training and Consultancy are specialists in WorldHost Customer Service Training and we can help you to provide consistently high levels of  customer care – and let’s face it face, it’s an area that we all need to constantly work on. We have trained over 2000 staff on the internationally recognised WorldHost customer service programme. This is not a programme which is “death by powerpoint”. Yes, there are slides but there are video clips, group activities as well as a comprehensive workbook.

With a team of experienced Chartered Marketers on board, we help businesses develop marketing plans which are cost-effective and easy to implement.  We look at both traditional offline methods as well as the full range of digital technologies available today.

Having a robust and practical marketing plan along with excellent skills in customer service on the ground, businesses can move forward in the fight to look after their existing customers and find new ones.

Latest blog posts

  • Balmoral Show

Are you ready to man a trade stand?

May 26th, 2017|Comments Off on Are you ready to man a trade stand?

Manning a trade stand can strike fear in the hearts of even the most confident employees.  You may have worked in your organisation for many years and know all about your products and services but the thought of talking to [...]

  • Armagh Apples

Armagh apples hit the spot for new WorldHost Food Ambassadors

March 10th, 2017|Comments Off on Armagh apples hit the spot for new WorldHost Food Ambassadors

Tourism and hospitality businesses from across Armagh, Banbridge and Craigavon have become WorldHost Food Ambassadors and will now showcase the best of local produce, promoting the area as a top-class foodie destination. The WorldHost Food Ambassador programme is a recognised [...]

  • WorldHost Food Ambassadors in Uluru

Food Heartland goes global with WorldHost Ambassadors

February 11th, 2017|Comments Off on Food Heartland goes global with WorldHost Ambassadors

Tourism and hospitality businesses across Armagh, Banbridge and Craigavon are being offered the chance to become accredited food and drink promoters at a special training day. The WorldHost Food programme is a recognised training course for staff in the hospitality [...]

What our clients say about us

Excellent course. Very informative and enjoyable.
Peter O’Hare, Omniplex Cinema, Newry
Lynda was a great trainer. She was very efficient and helpful as well as interested in our area.
Shirley Liggett, Canal Court Hotel, Newry
WorldHost has given me a greater insight into understanding and meeting the needs of existing and new customers. I have attended customer care courses in the past but this is by far the very best. Lynda was excellent in encouraging class involvement. Feedback from my colleagues was good and I would highly recommend WorldHost.
Robert Thompson, Belfast Bus Company
A good day of valuable training that reinforces the importance of customer service and the little adjustments that make a difference.
Andrew Kennedy, Tourism Development Manager, Lisburn City Council
I attended a course given by Lynda for two days in Newry This was an excellent course which i think every business should do Lynda delivered this to a varied group She made the course so interesting and with great variety and held all our attention for the two days She knew her students very well and pitched it accordingly I look forward to implementing some and many of her excellent suggestions.
Mairead White, The Mourne Lodge
Lynda provided our company with knowledge and understanding of the Roles and Principles of Customer Service through the World Host programme. Lynda is without doubt one of the most incredible business women I have ever met. Her knowledge, passion and enthusiasm for what she does is inspiring. I personally learnt a lot from the World Host Course and this was down to Lynda herself. She provides an excellent, professional service for the World Host programme and I will continue to promote Lynda and her Customer service activities.
Natasha Daryaie, Marketing Manager, The Fun House, Newry
Lynda has facilitated several courses for us on the Roles and Principles of Customer Service through the World Host programme. Lynda brought the topic alive and everyone from my business found the course really worthwhile – what is even better is that I can see people putting the principles into practice to deliver excellent customer service at all times. Lynda is very professional and I would be happy to recommend her.
Zara Duffy, Finance and Operations Director, Employers for Childcare Charitable Group