Begin your bite-sized online training on digital marketing or customer service with Customer Sense today

Popular Online Training Courses

Basics of Customer Service Online Training

The Basics of Customer Service

Regardless of which industry sector you work in, you are dealing with customers. It is essential to look after them otherwise they could head off to your competitors. This introductory course is a good reminder of why excellent customer service is needed and remind you of the basic principles.

SEO for Beginners Online Training

SEO for Beginners

Does the term “Search Engine Optimisation” give you a sinking feeling in the pit of your stomach? If so, this is the course for you as it provides a simple overview of the basic elements of Search Engine Optimisation.

Social Media Customer Service Online Training

Social Media Customer Service Training

As customers increasingly use social media to contact businesses, this has resulted in a need for social media customer service training. This course will help you meet the new challenges as customers contact your business via Facebook, Twitter or Instagram.

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Why choose Customer Sense

Safe online Training

With COVID-19, we are delivering all training remotely to ensure safety of course delegates and trainers.  Using Zoom technology, a virtual classroom is created and while nothing beats face-to-face training, this comes pretty close.

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Since 2004, we have designed and delivered a wide range of quality training for businesses across Northern Ireland.  Using our pool of experienced trainers, we have trained people on customer service, digital marketing, social media, exhibition skills, writing emails and much more.

Lynda Willis Trainer

Courses for INdividuals and Businesses

Whether you are an individual who would like to develop extra skills during an “open course” or a large organisation with a group of staff requiring inhouse training, we can help.   Each inhouse course is unique using examples relevant to your business.  The ultimate goal is that delegates learn new skills which they can put into practice within their job.


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Seize the moment and drop us a line to find out more about our online training