Posts

Digital customer service still has room for improvement

Digital customer service still has room for improvement With global brands like Amazon driving customer expectations higher and higher every year, how do other organisations match up to their high standards on their digital channels?  According to the 2017 “State of UK Digital Customer Experience” Report conducted by digital customer experience software provider Eptica, there […]

Floating your boat

Have you ever been to a restaurant and you’ve come away saying that it was just ok?  The surroundings may be lovely and the food was good but you just didn’t feel terribly positive about the experience.  Perhaps it’s hard to put your finger on what was wrong.

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Good customer service, a latte and a plug

It was just a typical day for me working as a freelance marketing consultant and trainer.  I had a meeting in the morning and then had another meeting later in the day.  It was pointless in returning home in the interim so it was a good excuse to have a coffee and catch up on a few emails.

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All aboard the Holiday Inn Express Antrim

The Holiday Inn Express has become the first hotel in Antrim to receive WorldHost Recognised Business Status.  WorldHost is a customer service training programme that was developed for the Northern Ireland market by sector skills council, People 1st, in partnership with Tourism NI.  The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.

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Moira Guest House is Northern Ireland’s 500th WorldHost Business

WorldHost NI is leading the way for customer service excellence across Northern Ireland, with Moira Guest House becoming the 500th WorldHost Recognised Businesses. This is an incredible achievement for the property as well as the entire WorldHost NI Community including the trainers, business proprietors and participants themselves.

As the first business to attain the award in Moira, Moira Guest House has certainly shown that it is prepared to go the extra mile in customer service, assisting guests to plan their visits in terms of airport collections, itinerary planning and weekend adventure packages.  Dogs can now also be catered for by special arrangement.

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Newry businesses raise the bar on customer service standards

Eleven local hospitality and leisure businesses from the Newry and Mourne area have successfully completed WorldHost Customer Service training.  Councillor Michael Ruane, mayor of Newry and Mourne Council presented certificates to the ‘WorldHost graduates’ at a special ceremony at the Sean Holywood Arts Centre on Tuesday 12 November.

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Lisburn businesses celebrate WorldHost Business Recognition

Nine local Lisburn self catering accommodation businesses have become the latest organisations in Northern Ireland to be awarded the national WorldHost Recognised Business Status for their commitment to customer service.

Owners of Dunhill Cottage, Flatfield House and Clock Tower Self Catering, Heathfield Hall, Clenbelle B&B, the Coach House, Clintagh Cottage, Richmond Coaches, Good Cottages and Ballycanal Manor were presented with their WorldHost certificates at Good Cottages in Ballinderry on 8th May by Alderman Jim Dillon, Chairman of Lisburn City Council’s Economic Development Committee.

Also in attendance were Sammy Gamble, Department for Employment and Learning; Duncan McCausland and  Seaneen McGrady from the Northern Ireland Tourist Board.  The World Host Trainer is Lynda Willis from Customer Sense Training and Consultancy.

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Deli Lites puts customers first

Deli Lites in Newry has become the latest organisation in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including front-line staff in hospitality, tourism and passenger transport for sporting and cultural events across the UK.

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